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IT Infrastructure Support For Leading Legal Services Firm

Business Challenge

The customer had multiple challenges reported regarding the unavailability of documentation, source codes, server upgrades, license management, DB admin activities among other things. They also had issues regarding with:

  • Email stabilization and optimization

  • Out of date antivirus and server patches

  • Active directory management

  • Telephony management

  • Network stabilization and optimization

outcome

  • Huge licensing cost savings

  • Streamlining of IT Support processes/tools

  • Updated Servers, OS and Antivirus patches – Reduced RISK exposure

  • Managing active/inactive users list and access rights

  • 24 X 7 IT Support function using global delivery center talent pool

  • Remote access management of servers

Specific Business benefits

  • Improvement in budget allocation

  • Telephony Management

  • Office 365 implementation

  • Network stability and optimization

  • Active Directory Management

  • Process Improvements